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Employee & Family Assistance Program
The purpose of an Employee and Family Assistance Program (EFAP) is to assist management & staff, employees and their families with any work related or personal problem which may affect their personal well-being and/or their job performance.

An Employee and Family Assistance Program is part of a holistic approach that works toward the well-being of employees and their family members. “Family members” usually includes partners and children (under age 19yrs.) who normally reside with the employees. This program is developed with the company to ensure the best service available to employees and their families.

The EFAP provides easily accessible, professional assistance. Services include assessment, referral, short-term counselling and follow up contact. Our professionally trained counsellors can help you with problems including marital and parent/child conflict, substance misuse and personal and workplace stress.

24 hour phone service in place to ensure access, and addresses possible crisis situations.

Check with your place of employment if you have an EFAP program.


Private-pay Clients

We provide counselling to those individuals and their families who don’t have an EFAP program. The advantages to private pay clientele are that they are not limited to a certain number of sessions. For fees and scheduling contact us at 250-614-2261.


Aboriginal Mental Health
We provide a range of mental health services for First Nations people living both on and off reserve. For our First Nations communities we send a qualified regular therapist into the community for a specified number of days per month. Communities also benefit from our range of other services including Critical Incident Stress Management & Workshops. For our philosophy of care please see the Community Healing: An Integrated Approach to Mental Health in Aboriginal Communities section.

For clients living in our service area off reserve, we provide services through Carrier Sekani Family Services and First Nations and Inuit Health.


Community Healing: An Integrated Approach to Mental Health in Aboriginal Communities.

Brazzoni & Associates will define the word healing as the following:

“a process of removing barriers and building the capacity of people and communities to address the determinants of health. This work certainly involves overcoming the legacy of past oppression and abuse, but what that actually means in practice usually involves the transformation of inner lives, relationships, and the social and environmental conditions within individuals live. Healing as we will use the term means moving beyond hurt, pain, disease and dysfunction and establishing new patterns of living that produce sustainable well-being” (http://www.4worlds.org/).

Many Northern communities struggle to create sustainable change in mental health issues of their members. Often the burden of mental wellness falls on the individual; however, for there to be true sustainable change there must be a community healing and individual healing process that happens simultaneously.

There are many challenges to both formal (professional) and informal (para-professional and other) mental health practice in northern communities such as: isolation related to the principle of confidentiality, geography, lack of supervision; high visibility and lack of anonymity, dual relationships and the struggle of negotiating membership /acceptance in a community(O’Neil,2009).

These challenges as well as the high likelihood of secondary trauma and burnout among formal and informal mental health support people causes high turnover of credentialed and passionate individuals, which burdens communities financially.

Brazzoni & Associates can help your community create more sustainable healing by incorporating counselling services and capacity building such as: training and supervision to family support workers, health directors, teachers, and drug and alcohol counsellors. Topics of training can include:

  • Mental Health 101
  • Managing Dual Relationships/ Conflict of Interest
  • Stress Management & Compassion Fatigue
  • Active Listening
  • Critical Incident Stress Management
  • Communicating with someone in distress
  • Suicide Prevention & Education

Community capacity and resiliency can be developed through workshops to the general public and incorporated into school programming to address whichever themes that seems to reoccur in your community.


Mediation and Conflict Resolution

Research shows that the following areas impact employee motivation and performance (Stein and MHS Staff, 2005):

  • Job Happiness
  • Compensation
  • Work/Life Stress Management
  • Organizational Cohesiveness
  • Supervisory Leadership
  • Diversity and Anger Management
  • Organizational Responsiveness

According to psychologist Reuven Bar-On , Employees ability to manage the workplace demands and pressures of the workplace can be highlighted in the following emotional and social intelligence areas:

  • Intra-Personal– your ability to be aware of, manage, and express your emotions:
  • Inter-Personal– your ability to initiate and maintain relationships with others, your “people skills”,
  • Adaptability– your ability to be flexible, solve problems, and be realistic;
  • Stress Management– your ability to tolerate stress and control impulses; and
  • General Moodyour happiness and optimism (Stein, S.J.,2007).

At B&A we can help organizations manage conflicts and problem solve variables that contribute to dissatisfaction and combine individual and group interventions that are specific to your work environment.



Community Healing & Aboriginal Social Security. Four Worlds International Institute. http://www.4worlds.org

O’Neill, L.K (2010) Mental Health Support in Northern Communities: Reviewing Issues on Isolated Practice and Secondary trauma. Rural and Remote Health 10 (online) hhtp://www.rrh.org.au

Stein, S.J. (2007) Make your Workplace great: The 7 Keys to an Emotionally Intelligent Organization

Stein & MHS Staff (2005) Benchmark of Organizational Emotional Intelligence (BOEI) Technical Manual. Toronto: Multi-Health Systems Inc.